![]() ![]() Remote workers can simply connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own office. OfficeServ™ Softphone is ideal for telecommuter and mobile users. Once a USB headset or a USB handset is connected the Softphone delivers virtually identical functionality as the ITP-5012 L and ITP-5021D desktop ITP phones. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Samsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. 21 programmable keys with tri-colored LEDs.32 character display (2 x 16) with three associated soft keys and a scroll key.UP/DOWN buttons for digital control of speaker, hand- set and ringer volumesįIGURE 2-8 ITP-5021D IP KEYSET (See Figure 2–9).3 Inch x 2.25 LCD display with twelve associated soft keys and a scroll wheel.The port number should match the port that you have defined within the PBX (5100 in the example below).2.4.3 OfficeServ ™ ITP-5000 SERIES EQUIPMENT ITP-5012L IP KEYSET (See Figure 2–8) Add one or several PBX IP addresses here (the IP address of the Samsung OfficeServ). It means that our software will initiate connection with the PBX and the PBX will work as a server. Our software should work in the TCP client mode. Note: if your SMDR settings have the "Call index" option then you should set it to "Off".įig.2 LAN settings Compatible Samsung OfficeServ Systems ![]() ![]() Samsung OfficeServ 7200,7300,7400 programming using the Installation Tool (If you do not do this, then the Reports in ACD Supervisor will not work). Assign ACD Group Supervisor key to keyset(s) and set up auto clearing of data at 23:59pm each night, and auto-printing every hour. Periodic UCD - Destination set to PC (Port 5105) UCD Report - Destination set to PC (Port 5101) Subnet Mask - usually 255.255.255.0 (same network) Samsung OfficeServ/iDCS programming codes It may not applicable for other software titles. This data is being extracted with help of the " Advanced PBX Data Logger" software only. ![]()
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